dk44 dna Privacy Policy

Introduction and Scope

dk44 dna ("we", "our") places the highest importance on the privacy of those who use its services. This Privacy Policy ("Policy") applies to information collected from you through our website and all related services. This Policy forms an integral part of our Terms and Conditions.

By using any dk44 dna service, you are accepting the terms set out in this Policy. If you do not agree with any of these terms, please stop using our services and request that your account be closed.

This Policy applies to: (a) members registered on the dk44 dna website; (b) visitors who browse the service before opening an account; (c) those who access the service through a mobile application. "Personal information" here means any information that can directly or indirectly identify a specific individual.

What Data We Collect

2.1 Information You Provide Directly

During account registration and identity verification, dk44 dna collects the following information:

• Full name and date of birth (for age verification — membership is for those aged 21 and above)
• Mobile number and email address
• National ID or passport number (when identity verification is required)
• Username and password chosen by the user
• Mobile financial service details for deposits and withdrawals (bKash, Nagad, Rocket)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identification details
• Browser type and operating system
• Time of website access and session duration
• Pages visited and navigation patterns
• Log records of betting and gaming activity

2.3 Information Received from Third Parties

In some cases we may receive information through third parties — such as identity verification service providers, payment processors, and fraud prevention specialists. This information is used solely to ensure the security of your account and to meet legal obligations.

Purpose of Data Use

dk44 dna uses the information it collects for the specific purposes described below:

• Creating, managing, and securing accounts
• Processing deposit and withdrawal transactions
• Completing age and identity verification
• Providing customer support — via 24/7 live chat and email
• Complying with applicable legal obligations
• Preventing fraud, account hacking, and other security risks
• Improving service quality and diagnosing technical issues
• Sending relevant promotional communications with your consent

We will never use your information beyond the purposes listed above. If we need to use your information for a new purpose, we will notify you in advance and obtain your consent where required.

Data Disclosure and Sharing

dk44 dna does not sell your personal information to third parties. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

Necessary information is shared with trusted service providers for payment processing, identity verification, and technology infrastructure management. These partners are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

Information may be provided to relevant authorities when required by a court order, government directive, or legal investigation. In such cases we ensure the disclosure is limited to the maximum extent permitted by law.

4.3 Security Reasons

Information may be shared with relevant investigative bodies to prevent fraud, detect money laundering, or address other serious security risks.

Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the dk44 dna website. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are necessary for maintaining login sessions, ensuring security, and keeping the website's basic functions running. They cannot be disabled.

5.2 Analytical Cookies

Analytical cookies are used to understand how users interact with our platform and to improve the quality of our service. You can control these cookies through your browser settings.

5.3 Cookie Controls

You can delete or block cookies through your browser's privacy settings. Please note that disabling essential cookies may prevent some core website functions from working correctly.

Data Security Measures

dk44 dna applies industry-standard technical and organisational measures to protect your information:

• All data transfers are secured using SSL encryption
• Sensitive information (passwords, payment details) is stored in encrypted form
• OTP verification is in place for account access
• Firewalls and security monitoring are active around the clock to prevent unauthorised access
• Access to data is restricted to authorised personnel only
• Security measures are reviewed and updated on a regular basis

While we apply the highest level of technical protection, no party can guarantee that data transfers over the internet are entirely risk-free. It is therefore important that you keep your own password secure and change it regularly.

User Data Rights

As a dk44 dna user, you have the following rights over your own information:

7.1 Right to Access

You may request to see what information we hold about you. Most information can be viewed directly from the profile section after logging in to your account.

7.2 Right to Correction

If any information in your account is incorrect or out of date, you may request a correction. Additional verification may be required for changes to identity-related information.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, information required to meet legal obligations must be retained for a specified period.

7.4 Right to Opt Out of Marketing

You may stop receiving promotional emails or messages at any time. Change your notification preferences in your account settings or contact our support team.

To exercise these rights, contact our privacy team using the details below. We will respond to your request within 30 business days.

Protection of Minors

dk44 dna is for individuals aged 21 and above only. We do not knowingly collect information from minors or allow them to open an account.

Age verification is mandatory during account registration. If a person opens an account using false information and is subsequently found to be under 21, that account will be closed immediately and a refund of any deposited funds will be considered.

To learn more about responsible and safe gaming, read our Responsible Gaming Guidelines.

Third-Party Links and Services

Our platform may contain links to third-party websites or embedded third-party elements. These third-party services have their own privacy policies, and we are not responsible for any information you provide to them.

Game providers (such as Pragmatic Play, PG Soft, Evolution, JILI, and others) process gaming data on their own servers. They have their own privacy standards; however, dk44 dna ensures that only the minimum necessary information is shared with these providers.

Payment service providers (bKash, Nagad, Rocket) are governed by their own privacy policies. When you transact through them, your financial information is sent directly to the relevant provider's servers, and we do not store full card or account details.

Data Retention Period and Policy Changes

10.1 Data Retention Period

Your information will be retained for as long as your account is active. Even after an account is closed, certain information must be kept for a specified period due to legal obligations — particularly records of financial transactions and identity verification data.

10.2 Notice of Policy Changes

dk44 dna reserves the right to update this Privacy Policy at any time. For any significant changes, we will post a notice on the website and inform registered users by email or SMS. Continuing to use the service after a policy change indicates that you have accepted the updated policy.

If you have any questions about potential changes or the current terms, you can visit our FAQ section.

Contact Us

If you have any questions, complaints, or requests regarding your information under this Privacy Policy, please contact us:

We aim to respond to your inquiry within 30 business days. For urgent security matters, contact us via 24/7 live chat.